Frequently asked questions

Every stone is one of a kind, so a purchase begins with a reservation rather than a checkout. Choose your diamond and select “Reserve this stone” — our team then completes the purchase with you personally, by appointment in Antwerp or remotely, and arranges secure payment and insured delivery. No money is taken on the website.

Not yet — online card payment is being switched on. Until then we hold your reservation and complete payment with you directly, most often by secure bank transfer. At this price level every VHENY sale is handled personally by a specialist, so nothing is lost by finishing it that way.

Yes. Prices shown to EU consumers include 21% Belgian VAT. The lower excl.-VAT figure beneath is the export/trade price — it applies to business buyers with a valid EU VAT number and to stones exported outside the EU.

For deliveries outside the EU we export the stone free of Belgian VAT. Any import tax or duty in the destination country is set by that country and payable on arrival; we prepare the full export and certificate paperwork and confirm the details with you before anything ships.

Viewings are by appointment at our office in Antwerp’s diamond district, Hoveniersstraat 19. Book a time or message us on WhatsApp, tell us which stones you’d like to see, and we set them aside for you. There is no obligation to buy.

In the heart of Antwerp’s diamond quarter — Hoveniersstraat 19, 2018 Antwerp, Belgium — a few minutes from Antwerp Central station. Visits are by appointment so your stones are ready and a specialist is free to receive you. See visiting us in Antwerp.

Worldwide shipping is free and fully insured, door to door, by a secured specialist courier. Your stone travels sealed with its certificate; delivery is signature-required and covered for its full value the whole way. More on free worldwide shipping.

Yes — every diamond is independently graded by GIA or HRD, and its full certificate is shown on the stone’s page. For GIA stones we link straight to GIA’s own report checker, so you can verify the grading yourself before you commit.

Every stone is sourced through the Kimberley Process and guaranteed conflict-free. We deal only with long-standing, verified Antwerp suppliers with a clean chain of custody. More on conflict-free diamonds.

Yes. Beyond the statutory EU cooling-off period, VHENY offers a lifetime money-back guarantee: return any diamond you bought from us, at any time, for a full refund of the price you paid — the stone itself, not the mounting. Read the money-back guarantee.

Both. The lifetime money-back guarantee means we will always buy your diamond back, and you are welcome to upgrade toward a larger or rarer stone whenever you wish. Talk to a specialist and we’ll arrange it.